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Privacy Policy

Website: https://techserveus.com (the “Website” or “Site”)

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Techserveus is committed to protecting the privacy and personal information of our users, clients, and visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

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By using our Website or submitting your information to us, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information when you interact with our Site or services:

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1.1 Personal Information

Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Address or project location

  • Job/quote details or project requirements

  • Messages or inquiries submitted through contact forms

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1.2 Technical & Usage Data

Collected automatically when you visit the Site:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the Site

  • Cookies and similar tracking technologies

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1.3 Project Information

If you request a quote or engage our services:

  • Property details

  • Design preferences

  • Permit and engineering requirements

  • Any documentation relevant to your project

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1.4 Communication Data

Information collected when you communicate with us:

  • Emails

  • Text messages (where consent is given)

  • Call logs or voicemail (if applicable)

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2. How We Use Your Information

We use your information for the following purposes:

  • To provide quotes, proposals, and project consultations

  • To schedule appointments or send updates regarding your project

  • To improve our Website and service offerings

  • To communicate regarding inquiries, support, or customer service

  • To send informational messages (appointment reminders, notifications, etc.)

  • To comply with legal obligations such as permits, safety requirements, or contracts

  • For administrative functions including billing, records, and internal operations

We do not sell or rent your personal information to third parties.

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3. Messaging & Communication Consent

By providing your phone number, you agree to receive:

  • Appointment reminders

  • Account or project updates

  • Informational notifications

Standard messaging and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.

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4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Improve Site performance

  • Understand user behavior

  • Enhance your browsing experience

You may disable cookies through your browser settings, though some features of the Site may not function properly without them.

 

5. Sharing Your Information

We may share your information with:

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5.1 Subcontractors & Service Providers

Only when required for:

  • Project execution

  • Engineering or permit applications

  • Material deliveries

  • Scheduling or communication

All third parties are required to maintain confidentiality and use your data only for project-related purposes.

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5.2 Legal & Regulatory Authorities

Only when necessary to comply with:

  • Building codes

  • Permit offices

  • Court orders or legal obligations

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5.3 Business Operations

We may share data with our internal staff, accountants, or administrative platforms for legitimate business purposes.

We do not share your information with third parties for unrelated marketing purposes.

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6. Data Security

We use reasonable technical and organizational safeguards to protect your data, including:

  • Secure servers

  • Encrypted communications where applicable

  • Restricted access to personal information

However, no method of transmission or electronic storage is entirely secure, and we cannot guarantee absolute protection.

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7. Data Retention

We retain personal information only as long as necessary for:

  • Completing your project

  • Fulfilling legal or regulatory requirements

  • Resolving disputes

  • Maintaining business records

After this period, information is securely deleted or anonymized.

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8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal information we hold about you

  • Request corrections or updates

  • Withdraw consent for messaging

  • Request deletion of certain data (except where prohibited by law)

  • Ask how your information is used

To exercise these rights, contact us at info@techserveus.com.

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9. Third-Party Links

Our Website may contain links to external websites.
Techserveus is not responsible for:

  • The content

  • Privacy practices

  • Policies
    of third-party sites.

We encourage you to review their privacy statements before engaging with them.

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10. Children’s Privacy

Our Website and services are not intended for individuals under 18.
We do not knowingly collect personal data from minors.

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11. International Users

This Website is operated in Canada.
If you access the Site from outside Canada, you acknowledge that your information may be processed in Canada where privacy laws may differ.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted with a new Effective Date.
Continued use of the Site indicates acceptance of the updated policy.

 

13. Contact Us

If you have questions about this Privacy Policy, your data, or our practices, please contact:

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